Terms of Service

Effective as of ${currentDateEN}

These Terms of Service (ToS) govern access to and use of Mify, a SaaS event organization platform (weddings, baptisms, birthdays, etc.) operated by Mify SAS, registered in the Madagascar commercial registry.

• Mify: SaaS event organization platform accessible via app.mifyyy.com
• User: Any natural or legal person using Mify
• Customer: User who has subscribed to a paid subscription
• Guest: Person invited to an event created via Mify
• Data: Any information collected during use of Mify

Mify is a SaaS platform allowing users to organize personal or professional events. The service includes:

• Creation and management of events (wedding, baptism, birthday)
• Guest list management and invitation sending
• Seating plans and ceremony organization
• Photo gallery and digital guestbook
• Budget management and expense tracking
• Banner and content customization

Registration Methods

The user can create a Mify account via:

• Classic registration by email and password
• Login via Google (OAuth 2.0) - certain Google profile data may be collected
• Other authentication providers as available

Data Collected at Registration

During registration, Mify collects the following data:

• Email address (required)
• First and last name (optional)
• Country of residence (to adapt payment options and currency)
• Phone number (optional, for notifications)
• Via Google: name, email, profile photo (if authorized)

Account Responsibilities

The user is responsible for the confidentiality of their credentials. Any activity carried out from their account is deemed to be carried out by the user. In case of compromise, the user must immediately notify Mify.

Event Data

To organize an event, Mify collects:

• Event information (type, date, location, theme)
• Guest list (names, emails, phones if provided)
• Guest preferences (food allergies, attendance)
• Photos and multimedia content uploaded
• Payment data (handled by PCI-DSS certified providers)

Purposes of Processing

Data is collected for:

• Provide and improve Mify services
• Communicate with guests (sending invitations)
• Manage payments and billing
• Personalize user experience based on country
• Comply with legal obligations (GDPR, Malagasy law)

International Data Transfer

Mify hosts its data primarily in the European Union. For users in Madagascar, some data may be processed via international subcontractors (Google Cloud, AWS) with standard contractual guarantees (SCC) compliant with GDPR.

All elements of the Mify platform (software, design, logos, content) are protected by intellectual property law. The user retains ownership of the content they upload. By using Mify, the user grants a non-exclusive license for hosting and displaying their content as part of the service.

Mify's Commitments

Mify commits to:

• Maintain service accessible with a 99.5% monthly availability SLA
• Backup data with 30-day retention
• Fix critical bugs within 48 business hours

Limitations of Liability

Mify cannot be held liable for indirect damages (data loss, lost profits). Mify's total liability is capped at the total amount paid by the user over the last 12 months.

What we cover

Mify provides technical support for issues related to:

• Bugs and errors in the Mify platform
• Login and authentication issues
• Difficulties with basic features (event creation, guest management)
• Questions about using paid modules
• Payment and billing issues
• Assistance with data export

What we don't cover

Mify support does not cover:

• Personalized training on platform usage
• Advice on event organization (venue selection, catering, music)
• Creation of personalized content (texts, designs, images)
• Issues related to user equipment or internet connection
• Integration with unofficially supported third-party services
• Recovery of data deleted after the retention period
• Conflicts between guests or relationship issues related to the event

Support Levels

Support level depends on your subscription:

• Free users: Email support only, response within 72 business hours
• Paid customers: Email and chat support, response within 24 business hours, priority support

Mify operates on an à la carte pay-per-module model. The user only pays for the features they wish to use:

• Mify Event: Paid event module (wedding, baptism, birthday) - price per event type
• Budget organization: Paid budget management module - monthly or annual subscription
• Free modules: Certain basic features are offered for free with limitations

Each module is purchased separately and provides access to associated features. Payments are adapted to the country (mobile money for Madagascar, international cards). Refunds follow Mify's policy.

The user can terminate their account at any time from settings. Permanent data deletion occurs within 30 days after termination (technical and legal deadline). Some data may be retained for legal obligations (invoices for 10 years).

These ToS are governed by Malagasy law. In case of dispute, an attempt at amicable resolution will be preferred. In the absence of an agreement, the courts of Antananarivo will have jurisdiction.