Refund Policy

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This refund policy defines the conditions under which Mify may grant a refund. As a general rule, Mify does not issue refunds. However, exceptions may be granted in case of application error with valid proof.

Mify operates on an à la carte pay-per-module model. Once a module is purchased and activated, it is considered consumed. Therefore:

• Purchased modules are not refundable after activation
• Monthly or annual subscriptions are not refunded during the period
• Free services used do not entitle to refund
• User's change of mind does not constitute a refund reason

Mify may grant a partial or full refund only in case of proven application error, subject to the provision of valid proof. Eligible cases are:

• Double payment: The user was charged twice for the same purchase (proof: bank statement)
• Module not delivered: The paid module was not activated despite successful payment (proof: payment receipt)
• Major technical error: The module is completely unusable for more than 48 hours after activation (proof: screenshots, logs)
• Promised features not delivered: The features described at purchase are not available (proof: documentation, marketing communication)

For any refund request, the user must provide the following proofs:

• Transaction number or payment ID
• Payment receipt or invoice
• Screenshots of the error or problem
• Detailed description of the problem and steps to reproduce it
• Any other relevant document (bank statement, confirmation emails)

To submit a refund request:

1. Contact support via the personal support request form
2. Select the subject 'Payment issue'
3. Attach all required proofs
4. Wait for support response (deadline: 5 to 10 business days)

Refund request processing follows this timeline:

• Request review: 3 to 5 business days
• Request for additional information (if needed): 2 business days
• Final decision: 5 to 10 business days after receipt of complete request
• Refund execution (if accepted): 5 to 15 business days depending on payment method

The following cases do not entitle to refund:

• Partial use of the module before refund request
• Issues related to user equipment or internet connection
• Misunderstanding of module features
• Non-compliance with module terms of use
• Refund request after 30 days following purchase
• Violation of Terms of Service

For any questions regarding this policy or to submit a refund request, contact our support via the personal support request form.